29bet Privacy Policy

1 Introduction and Scope

29bet is an online entertainment platform that provides sports betting, casino games, and live dealer experiences for Bangladeshi users. We collect and process certain personal information to operate our services. The purpose of this policy is to clearly inform you about what information is collected, why it is collected, and how it is kept secure.

This policy applies to 29bet's main website, mobile applications (Android and iOS), and all digital services we operate. It does not apply to any third-party websites or services.

2 Types of Information Collected

2.1 Information You Provide Directly

We collect the following information during account registration and identity verification:

• Full name and date of birth (for age verification — the service is only for users aged 21 or above)
• Mobile number and email address
• Username and password (passwords are stored in encrypted form, never in plain readable text)
• National ID card or passport number (when identity verification is required)
• Payment information: bKash, Nagad, Rocket, or Upay account numbers

2.2 Automatically Collected Information

When you use the 29bet platform, certain technical information is automatically recorded:

• IP address and device type (mobile, desktop)
• Browser version and operating system
• Time of site access, sequence of pages visited, and session duration
• Cookie and local storage data (details below)
• Referral source — which page or channel brought you to our site

2.3 Transaction and Gaming Information

A full history of deposit, withdrawal, and betting activity is stored on our servers. This information is used to ensure financial security and to resolve disputes.

3 Purpose of Information Use

29bet uses your information for the specific purposes listed below:

• Account management: For registration, login verification, and account security.
• Identity verification: To confirm age and identity, which is part of our responsible gaming policy.
• Financial transactions: To process deposits and withdrawals.
• Customer support: To provide assistance via live chat and email.
• Security: To detect and prevent fraud and account misuse.
• Service improvement: To analyse user experience and improve the platform.
• Communications: To send important updates, policy changes, or promotional information (according to your preferences).

4 Cookies and Tracking Technologies

29bet uses cookies and similar technologies. Cookies are small text files stored in your browser that help ensure the site functions correctly.

4.1 Essential Cookies

Without these cookies the site cannot function properly — for example, maintaining login sessions and retaining information during a deposit process. These cannot be disabled.

4.2 Analytics Cookies

These cookies are used to understand which parts of the site are used most and where improvements are needed. You can disable them through your browser settings.

4.3 Functional Cookies

These cookies are used to remember your preferences, such as your language selection.

5 Information Sharing and Disclosure Policy

29bet does not sell your personal information to third parties. However, information may be shared in certain specific circumstances:

5.1 With Service Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, cybersecurity, and customer support. These partners may only use the information for their designated tasks, and we have strict confidentiality agreements with them.

5.2 Legal Obligations

Information may be provided to relevant authorities if a valid legal directive or court order is received, or to assist in investigations into fraud or money laundering.

5.3 Business Changes

User information may be transferred in the event of a business merger or acquisition. In such cases, we will give advance notice and inform users of the new policy.

6 Data Retention and Security

29bet takes multiple technical measures to keep your information secure:

• SSL/TLS encryption: All communication between the site and your device is encrypted.
• Password hashing: Passwords are never stored in plain readable form.
• Two-factor verification (OTP): An extra layer of security for important actions.
• Access controls: Only authorised staff can access information, and only to the extent required.
• Regular security audits: Periodic checks are carried out to identify system vulnerabilities.

While your account is active, and for a defined period after you stop using the service, certain information may be retained in accordance with applicable legal and financial regulations.

7 Your Rights

As a user of the 29bet platform, you have the following rights over your own information:

7.1 Right to Access

To find out what information we hold about you, you can contact our support team via live chat or email.

7.2 Right to Correction

If any information in your profile is incorrect, you may request that it be corrected. Verifying your identity may be required for some corrections.

7.3 Right to Close Your Account

You may request to close your account at any time. Even after closure, certain information will be retained for a defined period in compliance with legal and financial regulations.

7.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional messages at any time. To do so, notify our support team or update your preferences in your account settings.

8 Responsible Gaming and Data Protection

29bet believes that safe gaming and data protection go hand in hand. We monitor user gaming behaviour — if unusual or risky patterns are observed, our support team may reach out. This information is used solely for the user's own benefit and not for any other commercial purpose. You can learn more about our support measures on the Responsible Gaming page.

9 Protection of Minors

29bet's services are strictly for users aged 21 or above. We do not knowingly collect any information from minors. If we learn that a minor has created an account, that account and all associated information will be deleted immediately. If you believe a minor is using our services, please notify our customer support team right away.

10 Policy Changes and Updates

This privacy policy may be updated as technology changes, legal requirements evolve, or the scope of our services expands. For significant changes, we will send advance notice to your registered email or mobile number. Continued use of the platform after a change is considered acceptance of the updated policy.

To learn more about us and find detailed information about 29bet, visit the About Us page. If you have questions about a specific topic, you may find the answer on the FAQ page.

11 Contact

For any questions or complaints about this privacy policy, please contact our 24/7 customer support team: